When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.
CVSS v4.0 Metrics
Exploitability
Attack VectorAdjacent
ComplexityLow
RequirementsPresent
PrivilegesHigh
User InteractionActive
Threat
Exploit MaturityUnreported
Vulnerable System
ConfidentialityHigh
IntegrityNone
AvailabilityNone
Subsequent System
ConfidentialityNone
IntegrityNone
AvailabilityNone
Supplemental
SafetyNegligible
AutomatableYes
RecoveryAutomatic
Value DensityConcentrated
UrgencyMedium
Change Log
| Date | Source | Changes | Score |
|---|
| 2026-07-21 | cve.org | initial, patch: Unavailable | 0.6 |
Affected Software
| Vendor | Product | Version |
|---|
| otrs | ticket_forms | ≥ 6.0.0, ≤ 6.0.40 |
| otrs | ticket_forms | ≥ 7.0.0, ≤ 7.0.29 |
| otrs | ticket_forms | ≥ 8.0.0, ≤ 8.0.3 |
| OTRS AG | OTRSTicketForms | ≥ 6.0, ≤ 6.0.40 |
| OTRS AG | OTRSTicketForms | ≥ 7.0, ≤ 7.0.29 |
| OTRS AG | OTRSTicketForms | ≥ 8.0, ≤ 8.0.3 |
Published: 2021-02-08
